We respect your privacy and comply with the Privacy Act 1988 (Cth), Australian Privacy Principles (APPs), and AHPRA advertising guidelines. This policy explains how we collect, use, store, and disclose your personal information. Dream Sleep Occupational Therapy values highly the strong relationships we have with our customers. The collection of data at Dream Sleep Occupational Therapy is being handled with full and proper respect for the privacy of our customers. The data we collect is handled sensitively, securely and with proper regard to privacy. Dream Sleep Occupational Therapy does not disclose, distribute or sell the data we collect from our clients to third parties. We recognise the importance of privacy protection. You can be certain that the information we receive about you will be treated as strictly confidential.

We may collect: name, email address, booking details, voluntary health information for services, payment data (via secure third-party platforms), and website usage analytics (cookies).

Information is collected via website forms, bookings, consultations, and analytics. We use it to provide services, process payments, respond to enquiries, deliver downloads/courses, and meet legal obligations.We do not collect or use any personal information on visitors to our website, through the use of ‘cookies’ or other software or hardware techniques.

Your data is securely stored with restricted access. You may request to access or correct your personal information by emailing info@dreamsleep.com.au.

We only send marketing emails with your consent. You can unsubscribe anytime. We comply with AHPRA guidelines and do not make misleading claims.

All purchases of digital products and online courses are final. Due to instant access, no refunds are available for change of mind or incorrect selection.

Refunds for services are assessed individually. If you need to cancel or reschedule an appointment, please provide at least 24 hours' notice. If less than 24 hours’ notice is provided, or if the participant does not attend, Dream Sleep OT may charge 100% of the agreed session fee (as per NDIS Pricing Arrangements). Please note this fee is paid privately to provider as NDIS will NOT cover this.

This policy does not override your rights under the Australian Consumer Law. You may be entitled to a refund, repair, or replacement if a product or service is faulty or not as described.

Email: info@dreamsleep.com.au
Website: www.dreamsleep.com.au
If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.